Returns / Refunds

You are entitled to a full refund if you cancel your subscription within the first seven (7) days of your subscription period, subject to fair use and other terms of service. If you have cancelled your subscription within the first seven (7) days and would like a refund, please fill out the form below. If you cancelled outside the first seven (7) of your subscription, unless otherwise explicitly stated, your subscription to PageOptimizer Pro is not eligible for return, exchange, or refund. POP maintains a no refunds policy. We understand that from time to time, reasonable exceptions should be made. If you feel that your situation warrants a reasonable exception, you can fill out our refund request form below.

Refund request

If you cancelled your subscription within the first seven (7) days of your subscription period you are entitled to a full refund subject to fair use and other terms of service, please fill out the refund request form.

If you cancelled outside the first seven (7) days of your subscription period, PageOptimizer Pro has a no refunds policy. From time to time, there is a reasonable exception. We evaluate refund requests on a case by case basis. If you feel that you should get a refund, please fill out the form.

We review all refund requests once a month. We will only respond to your request if your request is approved. If you have not heard back from us in 30 days, your request has been denied. We do not give reasons for denied requests.

Some examples that will be denied a refund request:

• "I meant to cancel but I forgot to do it in time."
• "I haven't used POP for x number of months and would like a refund for those months."
• "I used POP at the beginning of the month but will not use it for the rest of the month. I would like a pro-rated refund for unused time."

If your refund request is not one of the above, or similar to it, we encourage you to fill out the form.

Your first and last name*
Your POP email account***
PayPal email (required if you paid via PayPal)****
Reason for request***
I understand that I am entitled to a full refund if I cancel within the first seven (7) days of my subscription period.
I understand that if I cancel outside the first seven (7) days of my subscription period POP has a no refunds policy.
I understand that I am asking for an exception to this policy.
I understand that refund requests are reviewed once a month. I will not send an email to Support asking for a status update.
I understand that I will only get a response if my refund is approved. If I didn't get a response after 30 days, I know my request was denied. I will not send an email to Support asking why my request was denied.
I understand that filling out this form does not cancel my subscription. I must log into my POP dashboard to cancel my subscription. I know that subscriptions cannot be cancelled by email.